STUDIO DROP-OFF & COLLECTION

Prefer to bring your guitar to us personally? Our Studio Drop-Off Service allows you to hand your instrument directly to Fret & Grain and discuss the required work with us.

Your guitar will remain in the care of Fret & Grain throughout the servicing process until it is ready for collection.

HOW IT WORKS

1. WhatsApp Us
Discuss your guitar, the required service and estimated pricing.

2. Book an Appointment
Select a suitable date and time for your studio drop-off.

3. Drop Off Your Guitar
Bring your guitar to the Fret & Grain studio at your scheduled appointment.

4. Inspection & Payment
We inspect the instrument and confirm the required work. Payment via PayNow is required before work begins.

5. Servicing
Your guitar is professionally serviced at our workshop.

6. Collection
Once completed, we will notify you when your guitar is ready for collection.

TURNAROUND & EXPRESS OPTIONS

  • Standard Turnaround: Approximately 7 working days, depending on the scope of work.

  • 48-Hour Express: +$50, subject to availability.

  • 24-Hour Express: +$80, subject to availability.

TERMS & CONDITIONS SUMMARY

  • Appointment Only: Studio visits are strictly by appointment.

  • Payment: Full payment via PayNow is required before work begins.

  • 30-Day Warranty: All work includes a 30-day workmanship warranty. Covered adjustments can be arranged through a return appointment at our studio or our Pickup & Return Service.

  • Instrument Condition: Please take clear photos before handing over your guitar and inform us of any existing damage or defects.

  • Component Failure: Older instruments or guitars fitted with worn, fragile or lower-quality components may have hidden weaknesses. Parts may fail during normal servicing despite every reasonable precaution. Fret & Grain is not liable for failures arising from pre-existing wear, age, material weakness or component quality.

  • Abandonment: Any instrument left uncollected for more than 3 months after completion, whether paid or unpaid, may be deemed abandoned. Fret & Grain reserves the right to dispose of or sell the instrument to recover outstanding charges, storage fees and related costs.

By booking an appointment or handing over your instrument, you agree to these terms.

Fret & Grain
Precision. Passion. Perfection.